Get help inside FixLoop
The Help button, the tour and video, quick answers, and how to reach a person.
Press the ? Help button at the top of any page. The Help panel opens with:
- Show me around again: replays the short tour of the app.
- Watch the 30-second video: a quick video of the four steps.
- On this page: a tip for the page you are on.
- How FixLoop works: the four steps, in order.
- Ask FixLoop: type a how-to question, like "how do I give a fix to someone?", and press Ask. When AI help is on, FixLoop answers in a few lines.
- Common questions, and links to this Help center and Contact us.
Help on each step
Root cause, Fix it and Effectiveness verification each have a Help me with this button with tips for that step.
When AI help is on, FixLoop can also suggest answers: Suggest answers on each why, Suggest possible causes on the cause map, and Suggest a fix next to the fix box. You pick, or write your own.
The first-time tour
The first time you open Home, a short tour shows you around, starting with the 30-second video. The owner sees 7 steps and team members see 5. Press Skip for now or Skip tour whenever you like.
Talk to a person
Use Contact us and pick a topic. We reply within one working day, Monday to Friday, Pacific time. Or book a call and we will walk you through it.
If your workspace uses Ask me first, asking us for help through Contact us while you are signed in counts as OK for us to look for 24 hours, so we can see what you see. See FixLoop support access.