When a problem comes back
It reopens at Root cause, and the earlier attempt is kept.
If you pick It came back at Effectiveness verification, the problem reopens at Root cause so the team can look again.
- The earlier cause and fix are kept under Earlier attempts on the problem.
- The problem shows how many times it came back.
- The owner gets an email.
- The Came back number on Home shows problems that need a better fix.
Start again from Root cause. Ask why the first fix did not hold. The answer often points to a deeper cause.
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